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Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas.

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Boston, Mass. : Harvard Business School Press, c2001.Description: xix, 228 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0875847641
  • 9780875847641
Subject(s): DDC classification:
  • 658.8 Abridged edition 15
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