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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.

By: Contributor(s): Material type: TextTextLanguage: English Publisher: New York [New York] : McGraw-Hill, c2005Description: xviii, 284 pages : illustrations ; 23 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0071446524
  • 9780071446525
Subject(s): DDC classification:
  • 303.6 Abridged edition 15
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Item type Home library Collection Call number Status Date due Barcode
Boek Akademia Nie-Fiksie Versameling 303.6 PAT (Browse shelf(Opens below)) Available 16311

"This book falls on the heels of its cousin 'Crucial conversations: tools for talking when stakes are high'"--Page xvii.

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