Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior /
Patterson, Kerry, 1946-
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. - xviii, 284 pages : illustrations ; 23 cm
"This book falls on the heels of its cousin 'Crucial conversations: tools for talking when stakes are high'"--Page xvii.
0071446524 9780071446525
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
Interprofessional relations.
303.6
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. - xviii, 284 pages : illustrations ; 23 cm
"This book falls on the heels of its cousin 'Crucial conversations: tools for talking when stakes are high'"--Page xvii.
0071446524 9780071446525
Interpersonal confrontation.
Interpersonal communication.
Interpersonal relations.
Communication in management.
Communication in organizations.
Interprofessional relations.
303.6