Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.

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TextLanguage: English Publisher: New York [New York] : McGraw-Hill, c2005Description: xviii, 284 pages : illustrations ; 23 cmContent type:

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Holdings
Item type	Home library	Collection	Call number	Status	Date due	Barcode
Boek	Akademia	Nie-Fiksie Versameling	303.6 PAT (Browse shelf(Opens below))	Available		16311

"This book falls on the heels of its cousin 'Crucial conversations: tools for talking when stakes are high'"--Page xvii.

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