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| 001 | ocm56494086 | ||
| 003 | OCoLC | ||
| 005 | 20230111093831.0 | ||
| 008 | 050527t20052005nyua b 001 0 eng d | ||
| 020 |
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| 020 |
_a9780071446525 _q(paperback) |
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| 040 |
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| 041 | 0 | _aeng | |
| 042 | _alccopycat | ||
| 049 | _aAKDA | ||
| 082 | 1 |
_a303.6 _2Abridged edition 15 |
|
| 100 | 1 |
_aPatterson, Kerry, _d1946- _eauthor |
|
| 245 | 1 | 0 |
_aCrucial confrontations : _btools for resolving broken promises, violated expectations, and bad behavior / _cKerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. |
| 264 | 3 | 1 |
_aNew York [New York] : _bMcGraw-Hill, _cc2005. |
| 300 |
_axviii, 284 pages : _billustrations ; _c23 cm |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 500 | _a"This book falls on the heels of its cousin 'Crucial conversations: tools for talking when stakes are high'"--Page xvii. | ||
| 650 | 0 | _aInterpersonal confrontation. | |
| 650 | 0 | _aInterpersonal communication. | |
| 650 | 0 | _aInterpersonal relations. | |
| 650 | 0 |
_aCommunication in management. _9228 |
|
| 650 | 0 |
_aCommunication in organizations. _9227 |
|
| 650 | 0 | _aInterprofessional relations. | |
| 700 | 1 |
_aGrenny, Joseph. _eauthor |
|
| 700 | 1 |
_aMcMillan, Ron. _eauthor |
|
| 700 | 1 |
_aSwitzler, Al. _eauthor |
|
| 700 | 1 |
_aPeters, Thomas J. _ewriter of foreword |
|
| 942 |
_2ddc _cBKS |
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| 999 |
_c49922 _d49922 |
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