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	1.	A guide to customer service skills for the service desk professional / Donna Knapp. by Knapp, Donna [author.] Edition: Fourth edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Australia : Delmar, 2014 Availability: Items available for loan: Akademia (1)Call number: 658.8 KNA. Add to cart (remove)
	2.	Kliëntediens en Etiek / onder redaksie van Paul J.N. Steyn. by Steyn, Paul J.N [editor] Material type: Text; Format: print ; Literary form: Not fiction Language: Afrikaans Publication details: Pretoria : Kraal-Uitgewers, 2012 Availability: Items available for loan: Akademia (4)Call number: 658.8 KLI, ... Not available: Leriba : Withdrawn (1). Add to cart (remove)
	3.	The psychology of customer service / Brian Jude. by Jude, Brian, 1947- [author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Rivonia : Zebra, 1998 Availability: Items available for loan: Akademia (1)Call number: 658.8 JUD. Add to cart (remove)
	4.	Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. by Blattberg, Robert C, 1942- [author] Getz, Gary, 1955- [author] Thomas, Jacquelyn S, 1969- [author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Boston, Mass. : Harvard Business School Press, c2001 Availability: Items available for loan: Akademia (1)Call number: 658.8 BLA. Add to cart (remove)
	5.	The customer challenge : the inside story of remarkable transformation in customer service / Tom Johnson, with Mark Jakeman. by Johnson, Tom [author] Jakeman, Mark [author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: London : Pitman, c1997 Availability: Items available for loan: Akademia (1)Call number: 658.8 JOH. Add to cart (remove)
	6.	Customer service / Doris D. Humphrey. by Humphrey, Doris [author] Series: 21st century business Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Australia : South-Western Cengage Learning, c2011 Availability: Items available for loan: Akademia (1)Call number: 658.8 HUM. Add to cart (remove)
	7.	Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by Chopra, Sunil, 1960- [author] Meindl, Peter, 1970- [author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Upper Saddle River, N.J. : Prentice Hall, ©2001 Availability: Items available for loan: Akademia (1)Call number: 658.7 CHO. Add to cart (remove)

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