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	1.	The psychology of customer service / Brian Jude. by Jude, Brian, 1947- [author] Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: Rivonia : Zebra, 1998 Availability: Items available for loan: Akademia (1)Call number: 658.8 JUD. Add to cart (remove)
	2.	Market-driven management : using the new marketing concept to create a customer-oriented company / Frederick E. Webster, Jr. by Webster, Frederick E [author] Series: Portable MBA series Material type: Text; Format: print ; Literary form: Not fiction Language: English Publication details: New York : John Wiley, c1994 Availability: Items available for loan: Akademia (1)Call number: 658.8 WEB. Add to cart (remove)

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