The customer challenge : the inside story of remarkable transformation in customer service / Tom Johnson, with Mark Jakeman.

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Material type: Text

TextLanguage: English Publication details: London : Pitman, c1997.Description: xiii, 241 pages : illustrations ; 24 cmContent type:

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Item type	Home library	Collection	Call number	Status	Date due	Barcode
Boek	Akademia	Nie-Fiksie Versameling	658.8 JOH (Browse shelf(Opens below))	Available		17698

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