Schmitt, Bernd. <br/><br/>
Customer experience management :  a revolutionary approach to connecting with your customers / 
Bernd H. Schmitt. 
 - New York :  Wiley,  c2003. 
 - xiv, 242 pages ;   illustrations 
 - 
<br/><br/><label>ISBN: </label>9780471237747 0471237744 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relationship marketing.<br/>Customer relations.<br/>Customer relations--Management.
<br/><br/><label>Dewey Class. No.: </label>658.8