Patterson, Kerry,  1946- <br/><br/>
Crucial confrontations :  tools for resolving broken promises, violated expectations, and bad behavior / 
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. 
 - xviii, 284 pages :  illustrations ;  23 cm 
<br/><br/> "This book falls on the heels of its cousin 'Crucial conversations: tools for talking when stakes are high'"--Page xvii. 
<br/><br/><label>ISBN: </label>0071446524 9780071446525 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal confrontation.<br/>Interpersonal communication.<br/>Interpersonal relations.<br/>Communication in management.<br/>Communication in organizations.<br/>Interprofessional relations.
<br/><br/><label>Dewey Class. No.: </label>303.6