TY  - BOOK
AU  - Blattberg,Robert C.
AU  - Getz,Gary
AU  - Thomas,Jacquelyn S.
TI  - Customer equity: building and managing relationships as valuable assets 
SN  - 0875847641
U1  - 658.8 Abridged edition 15
PY  - 2001///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Relationship marketing
KW  - Customer services
KW  - Marketing
KW  - Customer relations
KW  - Customer loyalty
ER  -