TY  - BOOK
AU  - Jude,Brian
TI  - The psychology of customer service
SN  - 1868723437
U1  - 658.8 Abridged edition 15
PY  - 1998///
CY  - Rivonia
PB  - Zebra
KW  - Customer relations
KW  - Customer services
KW  - Consumer satisfaction
KW  - Sales personnel
KW  - Attitudes
ER  -