TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality management: introduction to total quality management for production, processing, and services 
T2  - University of Phoenix special edition series
SN  - 0131224611
U1  - 658.4 Abridged edition
PY  - 2003///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
KW  - SPE, SKTM, SPKAL
ER  -